UX Designer with a strong background in graphic design, focused on creating business-oriented solutions that deliver measurable impact. My approach combines user-centered thinking with a practical understanding of how design decisions influence adoption, engagement, and customer satisfaction.

Prior to transitioning into UX, I spent two years as a Technical Customer Support Specialist supporting UK customers. This experience shaped the way I design today—by developing strong empathy for users, advanced communication skills, and a deep understanding of how people interact with digital products under real-world constraints. Consistently achieving strong results in this role reinforced my focus on clear problem-solving, structured thinking, and delivering high-quality user experiences.

For the past three months, I have been working as a Freelance UX/UI Designer, collaborating with my first client in the agricultural sector. Currently designing and building a website from the ground up, crafting solutions aimed at improving usability, clarity, and user engagement across the platform.